Shipping & Returns Policies

Shipping Info

New Zealand Shipping Rates

Orders are shipped  anywhere in New Zealand. Term & Conditions apply. If you have any queries please feel free to contact us. 


Returns Policy

Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.

  1. Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.
  2. Where goods are accepted (for credit or refund at the sellers discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
  3. The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the seller's absolute discretion.
  4. Any refunds (at the sellers discretion) will be refunded in the form of the original payment method used by the buyer.

Bargains galore. I love Design Online! I can always find something really special and the prices make buying designer products really affordable.

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Antonia Martin

Wellington

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